What is the Contact Centre Pay Benchmark?
The Contact Centre Pay Human Capital Measurement programme is designed to support those making contact centre human capital decisions. It allows comparisons of staff cost and performance on a number of themes and KPI's, and provides help to those:
- Needing to compare their own agent salary levels to similar organisations in order to set and revise pay levels
- Competing for labour in local travel to work areas
- Wishing to better understand pay levels for more specialist and senior roles
- Seeking information on how other organisations are faring in terms of absence and attrition control
- Hoping to gain better understanding of current emphasis in training & development programmes
- Needing to gain insight into the main initiatives in planning & development of HR within contact centres
- Those wishing to benchmark their recruitment and selection practices against peers
How does it Work?
It is very simple. You are joining a community of over 200 online users who have already put data into the Contact Centre Pay Salary and Rewards Monitor via our website.
Firstly, you complete a confidential online audit covering the human capital measurement areas shown here.
Once you have completed your audit, you get a detailed assessment of your own contact centre human capital measurements benchmarked against all the other contact centre subscribers in a completely confidential way.
You can revisit the service at any time during your 12 month subscription to check or update your position, allowing you to make intelligent human capital decisions based on real-time contact centre salary and rewards data relevant to your organisation.